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Refund Policy

📜 REFUND & RETURN POLICY — Rebel

 

Relics Lab

Effective Date: 1/1/2026

At Rebel Relics Lab, every relic is a one-of-a-kind archived specimen recovered, documented, and released as part of a limited drop. Due to the unique and irreplaceable nature of our offerings, all sales are final.

 

 

❌ NO REFUNDS · NO RETURNS

We do not accept returns or offer refunds on any products, including but not limited to:

  • Handheld quartz specimens

  • Cluster quartz specimens

  • Any other relics or archived items

Once an order has been placed, it cannot be canceled, returned, or refunded.

 

 

⚠️ LIMITED EXCEPTIONS (SHIPPING-RELATED ONLY)

In rare cases involving:

  • Significant damage during transit

  • Item lost during shipping

  • Incorrect item shipped

A claim may be reviewed if all of the following conditions are met:

  • You notify us within 48 hours of delivery

  • The damage is clearly consistent with carrier handling

  • The original outer shipping box shows visible damage

  • You provide complete photo documentation (see below)

  • You follow the claim process exactly as outlined

Claims that do not meet all criteria will be denied.

 

 

📸 REQUIRED EVIDENCE FOR SHIPPING CLAIMS

To be eligible for review, all claims must include clear photographs of:

  1. The outer shipping box (all sides)

  2. The internal packaging materials

  3. The item as received

  4. The shipping label

Photos of the item alone, without corresponding packaging damage, are not sufficient for claim review.

 

 

🚫 WHAT IS NOT CONSIDERED SHIPPING DAMAGE

The following are not eligible for refunds, returns, replacements, or credits:

  • Damage occurring after delivery

  • Damage caused by handling, dropping, or misuse

  • Partial fractures without corresponding outer package damage

  • Internal cracks, inclusions, or stress points inherent to natural stone

Natural mineral specimens may contain internal fractures or structural variations. These characteristics are inherent to natural materials and do not constitute defects or shipping damage.

 

 

⚠️ HOW TO REPORT A SHIPPING ISSUE

Contact us at:📧 support@rebelrelicslab.comSubject: Shipping Issue — Order #[OrderID]

Please include:

  • Your order number

  • Clear photographs (as listed above)

  • A brief description of the issue

Once reviewed, Rebel Relics Lab may, at its discretion:

  • Issue a replacement (if available)

  • Issue a store credit

  • Decline the claim if it falls outside this policy

 

 

🏛 DISCRETION & FINAL DECISION

All claim reviews and outcomes are handled at the sole discretion of Rebel Relics Lab. Submission of a claim does not guarantee approval, replacement, or credit.

 

By completing your purchase, you acknowledge that all sales are final and that you have reviewed and agreed to the Refund & Return Policy.

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